To make your journey to Zermatt easier, Zermatt hoteliers have partnered with Switzerland Tourism and Swiss Federal Railways to launch the "Luggage Special" service. Luggage, including bulky items, is picked up from your home and transported by train to your hotel in Zermatt. This package, welcomed by many guests as an environmentally-friendly alternative to the car, and therefore a consciously sustainable action, is free for the whole winter season, until 31 October 2020. A total of 30 hotels in the Zermatt – Matterhorn destination are taking part. They will transport your luggage from the station to your hotel. Bookings can be made on the SBB website.
Over the 2020 summer season, Swiss guests can book a free, convenient luggage transport service by train from their home to the hotel.